Guest Service

Our hotel staff is ready to help you in anything you may need during your stay our paradise, Baños. 

Safe Deposit Box

Security first: we suggest you deposit your documents and any valuable items in the safety box of our management office. The hotel is not responsible for the items not handed in this safety box.

Tours and Activities

Riding in a "Chiva", bicycle or buggy down the route of the Waterfalls is one of the best ways to experience Baños´ beautiful surroundings to Rio Verde, where the famous ´Pailon del Diablo´ impressive waterfall is located.  

We also organize Adventure sports and activities like Rafting, Canyoning (rapel down waterfalls), Bungee jumping, Rock climbing, Bike tours, Horse riding, Canopy, Trekking and more with our trustworthy Agency which offers safety, quality equipment and professional services. 

Wake up calls

With our wake up calls service you won't miss a thing. Use the telephone of your hotel room and press 9 to access the different guest services and ask for a wakeup call if you need it.


Every time you need, you can press 9 on the phone of your hotel room and request for the housekeeping services.

Laundry services

Inside the closet of your hotel room you can find a laundry bag and a service list. For additional information on laundry services dial 9 on the phone of your hotel room.

Transportation service

Sangay Spa Hotel is glad to help you at anytime you may need with an executive taxi, van or bus. Our prime interest is that you are on time and feel safe. The executive taxis will help you save time and feel well taken care of. The regular rates are: Ambato City: USD 25 Quito City: USD 100 Regular. Taxi Rate in Baños: USD 1.50. Shuttle from Quito Tababela Airport to Baños or back USD 120. 

Medical assistance

Sangay Spa Hotel offers you excellent medical care with a qualified on call Doctor. Baños also offers an efficient service of 911 ambulance service if ever needed. We also offer a qualified Ayurvedic Doctor from Sri Lanka who is an expert in Natural and Indigenous Medicine. 

Internet service

Sangay Spa Hotel, offers you wii fii internet service in all areas of the Hotel for free, the best signal is at the Lobby area.  To be able to access this service you must have a laptop. If you don't have a laptop feel free to use our business center located on the first floor of the Hotel open 24 hours.

Bussiness center

If you did not bring your computer with you, we can offer assistance to keep you in touch with home or work in our business center where you can have a computer to communicate with the rest of the world.  If you need anything printed please ask in Reception and they will gladly help you.