Terms & Conditions
CHECK-IN & CHECK-OUT POLICY
Check-In 15:00 / Check-out 12:00
Additional beds are available upon request and should be confirmed by the Hotel
Infants from 0-3 years pay no additional fee if they share the room with their parents
Rate for children from 4-12 years old (or additional person in the same room) $36 including breakfast and use of the pool, green areas and Game Room
POLICY FOR GRATUITIES OR DISCOUNTS FOR GROUPS
For every 10 paid rooms the Tour Leader, Guide or Driver will receive complimentary lodging for one person in the Cabin/Bungalow area
To be considered a group they must occupy 10 rooms or more
For groups of minimum 15 guests a 50% discount will apply to food for Guide and Driver
FAM TRIPS OR PRESS TRIPS
Complimentary rooms or service charge depending on the group and availability at the hotel.
BAGGAGE MANAGEMENT POLICY
Guests may leave luggage in the storeroom of the hotel without cost. The hotel is not responsible for valuables, passports, money, or travel documents left in luggage at the hotel.
DAY USE POLICY
Room can be used until 7 pm. After 19:00 the full night will be charged. The rate for Day Use is 50% of the regular rate, according to the type of room.
Reservations and confirmations must be handled via email.
We guarantee availability on the requested dates once we receive a deposit of the full value accredited to our account.
- For cancellations 30-16 days before the date of reservation no penalty will be charged.
- For cancellations 15 days or less before the date of reservation 100% will be charged.
- Blocks for groups of 8 rooms or more will be held until 60 days before anticipated check-in.
- Blocks for groups of 1-7 rooms will be held until 30 days before anticipated check-in.
- If the block is not confirmed by the agency, the requested rooms will be released.
- In case of NO SHOW 100% will be charged.
FORM OF PAYMENT
- All reservations must be 100% pre-paid by means of cash deposit or bank transfer.
- Additional consumption costs will be billed at check-out.
- If payment is made via Credit Card and for unforeseen circumstances the reservation is cancelled, the client will assume the commission fee of the credit card company.
NOTE: Sangay Spa Hotel will maintain regular rates and agreements with Travel Agencies and Tour Operators on normal days. On special dates and holidays the package rate applied will be in accordance with the date or holiday.